Contact Us
Questions about a veltravial piece, sizing, care, gifting or an existing order? Our customer care team is here to provide clear, relevant guidance before and after your purchase.
Contact Customer Care
Email: service@veltravial.com
You may contact us by email or use the contact form on this page. Messages are reviewed in the order received. To help us understand your request, use a clear subject line and include the relevant product or order information.
Product and Styling Support
- Product details: materials, dimensions, finish, decorative elements and design features
- Sizing and fit: ring sizing, necklace length, bracelet dimensions and how a piece is intended to sit
- Styling guidance: scale, silhouette, layering and suitable wearing occasions
- Jewelry care: cleaning, storage and reducing contact with moisture, cosmetics and chemicals
- Gifting: design selection, packaging details and gift-ready presentation
Order Support
For an existing order, include your order number and the email address used at checkout. We can assist with order details, address corrections requested before fulfillment, payment questions, shipping information and eligible return requests.
If your request concerns a damaged, defective or incorrect item, include clear photographs of the item, its packaging and the shipping label where relevant. This helps our team review the issue efficiently.
Changes and Cancellations
Contact customer care as soon as possible if an order needs correction or cancellation. Changes are not guaranteed after fulfillment begins. Once an order has shipped, the applicable return process will apply.
Returns
Do not send a return before receiving instructions. The approved return destination may differ from the company registration address or the address printed on the parcel. Review the Returns & Refunds page for eligibility, condition requirements and refund information.
Privacy and Payment Safety
Do not send complete card details, account passwords or other sensitive payment information by email or through the contact form. Payments are handled by the payment provider selected at checkout. For privacy-related requests, explain the nature of your request and provide only the information needed for identity verification.
Company Information
Store operator:
Nantong Juhongtuo Technology Co., Ltd.
Registered address:
No. 139 Xuetian South Road, Xuetian Subdistrict, Chongchuan District, Nantong, Jiangsu, China
Contact Phone Number：+1 (989) 682-2410
Official website:
veltravial.com
Customer service:
service@veltravial.com
Nantong Juhongtuo Technology Co., Ltd. operates the veltravial online store and provides customer support for product, order, delivery and return-related enquiries.